Mama4 Terms and Conditions – Complete Platform Usage Guide

1Acceptance of Terms

By accessing, registering, or using any part of the mama4 platform — including the website, mobile app, customer service, and all available games — you confirm that you have read, understood, and agree to comply with all Terms and Conditions set out in this document.

These terms should be read together with the mama4 Privacy Policy and our Responsible Gaming Guide, all of which form part of the overall agreement between you and the platform. In the event of any conflict between these documents, these Terms and Conditions shall take precedence unless explicitly stated otherwise.

Mama4 reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Terms in effect.

2Membership Eligibility

To register and use mama4 services, you must meet all of the following eligibility requirements:

• Aged at least 21 years of age on the date of registration.
• Having full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any jurisdiction that prohibits participation in online gambling activities.
• Not currently enrolled in an active self-exclusion program on any registered gambling platform.
• Acting on your own behalf and not as an agent or representative of any third party.

Mama4 reserves the right to request proof of identity at any time through the KYC (Know Your Customer) process to verify your eligibility. Failure to comply with this verification request may result in account suspension or closure until the KYC process is completed.

3Account Registration

Each individual is only permitted to hold one (1) active account on the mama4 platform only. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of any accumulated balances or wins.

During registration, you are required to provide accurate, complete, and current information including your full name, active mobile number, and any other details requested. Providing false or misleading information is a serious violation of these terms.

• Your username and password must be kept secure and confidential.
• You are fully responsible for all activities that occur under your account.
• Sharing your account with others is strictly prohibited.
• If you suspect your account has been accessed without authorization, contact the mama4 support team immediately.

4Deposit & Withdrawal

Mama4 accepts deposits and processes withdrawals via a variety of approved payment methods including FPX, DuitNow, Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and Touch 'n Go eWallet. All transactions are processed in Malaysian Ringgit (RM).

Regarding Deposits:

• The minimum deposit is RM 30 per transaction.
• Funds are credited to your account within 5 minutes after payment is successfully confirmed.
• Mama4 does not charge any processing fees for deposits.
• You are only permitted to deposit funds from legitimate sources and from a bank account registered in your own name.

Regarding Withdrawals:

• The minimum withdrawal amount is RM 50 per request.
• Withdrawal requests are processed within 15 minutes to 2 hours depending on the chosen method.
• Your first withdrawal requires a successful KYC verification before it can be processed.
• Funds may only be withdrawn to a bank account registered in your name and verified on file.
• Mama4 reserves the right to request additional supporting documents for withdrawals exceeding certain limits.

5Bonus & Promotions

All bonuses and promotions offered by mama4 are subject to wagering requirements (rollover) and the specific terms stated in each promotional offer. By accepting any bonus, you agree to fully comply with those conditions.

• Each bonus may only be claimed once unless clearly stated otherwise in the promotional offer.
• Bonuses cannot be directly converted to cash without meeting the specified wagering requirements.
• Using multiple accounts to claim the same bonus constitutes fraud and may result in legal action.
• Mama4 reserves the right to cancel or modify any promotion at any time without prior notice.
• Wagering requirements vary by bonus type — please check the specific terms of each promotion before accepting it.
• Any attempt to abuse the bonus system may result in bonus forfeiture and account closure.

6Game Rules

All games on the mama4 platform are operated using a certified Random Number Generator (RNG) or involve professional, trained live dealers. The outcome of each game round is final and cannot be disputed once completed.

• Members are responsible for understanding the rules of each game before placing any bets.
• Any technical disruption during an active game session will be resolved in accordance with the platform's dispute resolution policy.
• Bets that have been placed and accepted by the system cannot be cancelled.
• Mama4 reserves the right to void any bets placed due to technical errors or incorrectly displayed odds.
• The use of bots, automated software, or any unauthorized method to gain an unfair advantage is strictly prohibited.

Any form of collusion between players, fraud against the platform, or attempts to exploit software bugs will be fully investigated and may result in legal action in addition to immediate account closure.

7Account Security

Mama4 uses 256-bit SSL encryption to protect all data and transactions. However, the security of your account also depends on the measures you take yourself. You are required to:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Never share your login credentials with anyone, including family members.
• Log out of your account after every session, especially when using a shared device.
• Report any suspicious activity on your account to the support team within 24 hours.
• Ensure your registered email address and mobile number are kept up to date for two-factor authentication purposes.

Mama4 will not be held responsible for any losses arising from a member's negligence in safeguarding their own login credentials.

8Inactive Accounts

Accounts that show no login activity or transactions within a period of 12 consecutive months will be classified as an inactive account. The following procedures will apply:

• An email notice will be sent to the account holder 30 days before inactive status takes effect.
• An inactive account maintenance fee of RM 10 per month will be charged after a period of 12 months.
• Accounts with a zero balance that remain inactive for 24 months may be permanently closed.
• You can reactivate an inactive account simply by logging in and contacting our support team.

9Account Suspension & Closure

Mama4 reserves the right to suspend or close any member's account, with or without prior notice, if there is evidence or reasonable suspicion of the following:

• Violation of any section of these Terms and Conditions.
• Fraudulent activity, money laundering, or terrorism financing.
• Providing false information during registration or the KYC process.
• Holding multiple accounts or abusing the bonus system.
• Actions that compromise the security or integrity of the platform.
• Request by a competent authority or regulatory body.

If an account is closed for legitimate reasons, any remaining balance (after deducting bonuses that have not met the wagering requirements) will be returned to the member within 14 business days.

10Disclaimer of Liability

The mama4 platform is provided "as is" and "as available". While we make every effort to ensure uninterrupted operation, we cannot guarantee that the service will always be free from technical errors, disruptions, or delays.

• Mama4 is not responsible for any financial losses resulting from technical disruptions beyond our control.
• We are not liable for any disputed betting outcomes raised more than 72 hours after the event date.
• Mama4 is not responsible for any tax obligations that may arise from your wins — this is the personal responsibility of each member.
• Any losses resulting from the use of inaccurate information from third parties are beyond mama4's responsibility.

11Terms Amendment

Mama4 reserves the right to change, amend, or update these Terms and Conditions at any time. Any significant amendments will be communicated through:

• In-platform notification upon your next login.
• Email the address registered to your account.
• Updates to this Terms and Conditions page with a new amendment date.

Continued use of the platform after any amendment is published constitutes your acceptance of the updated terms. If you do not agree, you should stop using the platform and contact support to close your account in an orderly manner.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the mama4 team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly within the platform — average response time under 3 minutes.
• Support Email: [email protected] (response within 24 business hours).
• WhatsApp: Reach us via the number listed in the platform's support section.

Available support languages: Malay and Mandarin. Our team operates 24 hours a day, 7 days a week, 365 days a year with no public holidays.