Mama4 is committed to protecting the privacy and security of your personal data. This policy clearly outlines the types of information we collect, how it is used, and your rights as the owner of that data.
mama4 Privacy Commitment: We respect every member's right to privacy and operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
Mama4 ("we", "Platform", or "mama4.pro") cares about the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we handle personal information provided to us when you register, use our services, or interact with the mama4 platform in any way.
This policy applies to all users of the mama4 platform, including website visitors, registered members, and any other parties who interact with our systems. By using the mama4 platform, you agree to the collection and use of information as described in this policy.
We encourage you to read this entire Privacy Policy carefully. If you have any questions or concerns, our support team is available at any time via live chat or email.
Mama4 collects various types of information depending on how you interact with the platform. The following are the categories of data we collect:
| Data Category | Example | Primary Purposes |
|---|---|---|
| Identity | Full name, phone number, MyKad | KYC & account verification |
| Financial | Bank account number, TNG, DuitNow | Deposits & Withdrawals |
| Technical | IP, device, browser | Security & fraud detection |
| Games | Betting history and wins | Compliance & responsible gaming |
| Communications | Support Chat Records | Service enhancements |
Every piece of information we collect is used for a clear and legitimate purpose. mama4 does not use your data for purposes unrelated to the provision of platform services. The primary purposes of data use are as follows:
Mama4 will never use your data for third-party marketing purposes without your explicit consent. You may withdraw consent to receive marketing communications at any time through your account settings.
Mama4 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, in the following limited situations, information sharing may occur:
We work with third-party service providers who help us operate the platform, including payment processors, KYC service providers, and cloud infrastructure providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Mama4 may disclose your personal information to authorities when required to do so by law, court order, or a competent regulatory body — including for the purposes of investigating financial crime, money laundering, or terrorism financing.
If mama4 undergoes a merger, acquisition, or business asset transfer, member data may be transferred as part of that transaction. We will notify you in advance and ensure the receiving party adheres to equivalent data protection standards.
Privacy Guarantee: In all of the above data sharing situations, mama4 ensures that the minimum protection standards set out under Malaysia's PDPA 2010 are always observed. Your data will never be sold to data brokers or advertising platforms.
Mama4 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable non-essential cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Protecting your personal data is mama4's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always safeguarded against both external and internal threats.
While we take all reasonable precautions, no security system in the world can be guaranteed 100% secure. In the event of a data breach affecting you, mama4 will notify you within 72 hours in accordance with the data breach notification requirements under the PDPA.
Mama4 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations.
Once the applicable retention period has expired, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or linked back to you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mama4. We respect and facilitate the exercise of all these rights:
You have the right to request a copy of the personal data we hold about you at any time. Requests will be processed within 21 working days.
If your data is inaccurate or outdated, you have the right to request that we correct or update it promptly.
You may request the deletion of your data, subject to mandatory legal retention obligations that the platform is required to comply with.
You have the right to object to the processing of your data for specific purposes such as direct marketing at any time.
You may request your data in a machine-readable format for transfer to another service provider.
In certain situations, you may request that we restrict the processing of your data while an issue is being resolved.
How to Exercise Your Rights: To submit any requests related to your personal data rights, please contact our privacy team via email at [email protected] or via the platform's live chat. We will respond within 21 business days from the date the request is received.
The mama4 platform is not intended for individuals under the age of 21. We do not knowingly collect personal information from children or minors below the stipulated age limit.
If we find that personal data has been inadvertently collected from an ineligible individual, we will immediately delete that information and close the relevant account. Parents or guardians who suspect their child has registered on this platform are advised to contact our support team immediately.
Mama4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, current legal requirements, or improvements to platform services. All changes will take effect immediately upon publication on this page.
For significant and material amendments, we will notify you via:
Continued use of the mama4 platform after any changes are published means you accept the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the mama4 privacy team is ready to assist through the following channels:
Privacy complaints will be handled with the utmost seriousness, and we are committed to providing a satisfactory response within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
We don't just comply with the law — we go further to ensure your privacy is protected
All data transmitted between your device and mama4 servers is protected with 256-bit SSL encryption — the same technology used by leading banks in Malaysia to safeguard customer transactions.
The mama4 KYC process is managed by a PDPA-certified and compliant system. Your identity documents are stored in a strictly controlled environment and are only accessible by authorised personnel for verification purposes.
The 2FA system via SMS OTP ensures only you can access your account, even if your password is compromised. Every login from a new device requires additional verification for layered protection.
The mama4 security monitoring system operates 24 hours a day, 7 days a week to detect any unauthorised access attempts, suspicious activity, or anomalies in your account usage patterns.
Mama4 operates in full compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We conduct regular internal compliance reviews and third-party audits to ensure the highest standards are consistently maintained.
You have full control over your personal data — from accessing and correcting it to having it deleted. Privacy rights requests are processed within 21 working days at no charge.
Your data is fully protected. Now that you understand how mama4 manages your privacy, join over 500,000 Malaysian members who already trust our platform for a safe and responsible entertainment experience.
By registering, you confirm that you have read and agreed to the Terms and Conditions and Privacy Policy mama4.